I started Neo4j desktop but there was no feedback from the system
shuihuo_1@163.com
I started Neo4j desktop but there was no feedback from the system. I uninstalled it and reinstalled it, but it still doesn't work. I followed the online introduction and found the log information as follows. I tested the download based on the issues in the log https://dist.neo4j.org/neo4j-desktop/win/latest.yml It was successful. I turned off the fire protection system. Restart neo4j desktop, the system still reports the error。The attachment contains information about the latest. yml file
[2025-06-11 10:38:06.140] [info] ● ● ● Relate management API is running @ http://127.0.0.1:12644
[2025-06-11 10:38:06.142] [info] Configuring proxy: NO_PROXY
[2025-06-11 10:38:07.196] [warn] ERROR: {"error":"Fetch status [403]","url":"https://dist.neo4j.org/neo4j-desktop/win/latest.yml"}
[2025-06-11 10:38:07.197] [error] App initialization error TypeError: Cannot read properties of undefined (reading 'name')
at isReachable (D:\Programs\Neo4j Desktop\resources\app.asar\dist\main.prod.js:6316:25)
at process.processTicksAndRejections (node:internal/process/task_queues:96:5)
at async isOnline (D:\Programs\Neo4j Desktop\resources\app.asar\dist\main.prod.js:6326:9)
at async broadcastOnline (D:\Programs\Neo4j Desktop\resources\app.asar\dist\main.prod.js:11959:20)
at async configureProxy (D:\Programs\Neo4j Desktop\resources\app.asar\dist\main.prod.js:12034:5)
at async initProxy (D:\Programs\Neo4j Desktop\resources\app.asar\dist\main.prod.js:12045:5)
at async App.<anonymous> (D:\Programs\Neo4j Desktop\resources\app.asar\dist\main.prod.js:13200:9)
Nissanka Fernando
Hello, I'm sorry you're experiencing these installation issues.
Please could you try to complete a fresh re-install and any Windows specific steps:
https://neo4j.com/docs/desktop/1.6/troubleshooting/re-install/
https://neo4j.com/docs/desktop/1.6/troubleshooting/windows-specific-errors/
Let me know how it goes.
Thanks