Desktop 2.1.2 does not allow remote connections
J
Jorge Turbica
Remote connections stopped working after upgrading Neo4j Desktop to 2.1.2 version.
No infrastructure changes on our own.
Teammates with 2.1.1 version can access as usual to the remote server, but the one that have upgraded can not.
We have 2 Neo4j servers, same interaction for both.
The connection route is like this:
Desktop -> Route 53 -> GKE Kubernetes Ingress -> Neo4j Pod
Nissanka Fernando
Hi Jorge, we're working on trying to recreate your setup route but in the meantime please could you provide the following for both your v2.1.1 and v2.1.2 users. It may help you trouble-shoot at your end too.
- Exact connection details with full URI scheme and ports in use
- Neo4j version
- Exact error text or more details on the issue - for example, does Desktop freeze or become unresponsive when trying to connect?
- Desktop logs from Developer > View main log
- Review the console and network output from Developer > Developer Tools > Network > look at websocket requests to your URI and share any status codes you can see or a screen shot.
J
Jorge Turbica
Nissanka Fernando These is the information I can give to you:
- Connection URI: neo4j://neo4j-dev.xnovainternational.com:7687
- Neo4j version: neo4j:2025.12.1-enterprise (helm-chart)
- Application works normally, it just can not connect to database, no freeze.
- Logs: same error as network logs
- Network log:
Connecting to database failed {
credentialsType: 'basic',
name: '********',
url: 'neo4j://neo4j-dev.xnovainternational.com:7687',
error:
{
[Neo4jError: Could not perform discovery. No routing servers available. Known routing table: RoutingTable[database=system, expirationTime=0, currentTime=1771414979698, routers=[], readers=[], writers=[]]]
constructor: function w(O,_,R,F,T,N){var z=C.call(this,O,R,F,T,N)||this;z.constructor=w,z.__proto__=w.prototype,z.code=_,z.name="Neo4jError";var q=v(_);return z.retriable=q,z.retryable=q,z},
gqlStatus: '50N42',
gqlStatusDescription: 'error: general processing exception - unexpected error. Could not perform discovery. No routing servers available. Known routing table: RoutingTable[database=system, expirationTime=0, currentTime=1771414979698, routers=[], readers=[], writers=[]]',
diagnosticRecord:
{
OPERATION: '',
OPERATION_CODE: '0',
CURRENT_SCHEMA: '/'
},
classification: 'UNKNOWN',
rawClassification: undefined,
name: 'Neo4jError',
code: 'ServiceUnavailable',
retriable: true,
retryable: true
}
}
J
Jorge Turbica
Nissanka Fernando Looks like trying to connect to a Neo4j cluster, but we have a single instance.