We wanted to let you know about some upcoming changes to our
Self-Serve Aura Terms of Service
(“Terms”) for our self-serve customers. These updates have been published online and will take effect on 8th October 2025
. We’ve updated the terms to be easier to read and to cover new Neo4j products, services, and features. Some notable changes include:
- Acceptable Use Policy: For easier reference, we’ve moved the Acceptable Use Policy to its own page.
- Aura Feature-Specific Terms: We’ve introduced the Aura Feature-Specific Terms for more transparency on the terms that apply to new products and features, including Neo4j’s GenAI features.
- Fees, Payment, and Termination: We’ve also made updates throughout, including to the fees and payment section that include a direct link to the online pricing page and suspension of accounts due to failed or non-payment after 7 days.
- Notices & Updates: We’ve added additional detail to the sections on notices and updates to make sure that you don’t miss important updates such as these and you know how to provide notice to Neo4j.
We encourage you to read the updated terms. If you continue to use Neo4j products and services after 8th October 2025, you are agreeing to these updated Terms. If you do not agree, you can discontinue use of Neo4j products and services, and close your Aura account before these terms become effective.